Return & Exchange Policy – Reimagine Stores

At Reimagine Stores, every item is chosen with care and inspected for quality before it reaches you. Since most of our products are one-of-a-kind thrift items, we have special guidelines for returns and exchanges.

1. Eligibility for Return or Exchange

We only accept returns or exchanges if:

• The item is significantly different from the description provided.
• You received the wrong product.
• The item arrived damaged during shipping.

2. Non-Returnable Items

Due to the nature of thrift and pre-loved items, we do not accept returns or exchanges for:

• Minor wear, fading, or imperfections that are already mentioned in the product description.
• Items purchased on sale or during clearance.

3. How to Request a Return/Exchange

• Contact us via WhatsApp or Email within 24 hours of receiving your order.
• Share your order number, reason for return, and clear photos of the item.
• Our team will review your request and guide you through the process.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).
• Items must be returned in the same condition they were received.

5. Refunds

• Refunds (if approved) will be issued via bank transfer within 5–7 working days after we receive and inspect the returned item.
• In some cases, we may offer store credit instead of a cash refund.

6. Exchanges

• Exchanges are subject to item availability since most thrift products are one piece only.
• If an identical replacement is not available, we may offer a similar item.

We value your trust and will always work to resolve any issue quickly and fairly. Your satisfaction matters to us.

📧 reimaginestores@gmail.com
📱 +92-347-8362463